Is the UPS Missed Delivery Scam real or a scam?

This is a confirmed scam. Do not click any links, do not provide personal information, and do not send money. This is a sms phishing scam that impersonates UPS.

What should I do if I received the UPS Missed Delivery Scam?

Do not respond or click any links. Block the sender, report the message as spam, and delete it. If it came via text message, forward it to 7726 (SPAM).

What if I already fell for the UPS Missed Delivery Scam?

Change your passwords immediately, contact your bank if you shared financial information, place a fraud alert on your credit, and file a report with the FTC at ReportFraud.ftc.gov.

How do I report the UPS Missed Delivery Scam?

Report it to the FTC at ReportFraud.ftc.gov, the FBI's Internet Crime Complaint Center (IC3) at ic3.gov, and your local law enforcement. If it impersonated a specific company, report it to that company as well.

UPS Missed Delivery Scam: Is It a Scam?

High Prevalence Type: SMS Phishing Impersonates: UPS

Yes, this is a scam. Do not click any links or provide personal information.

Scammers send fake UPS missed delivery notifications via text and email, claiming you need to reschedule or pay a fee to receive your package. The messages link to phishing sites that steal your payment and personal information.

How This Scam Works

The text or email claims UPS attempted to deliver a package but no one was available. It asks you to click a link to reschedule delivery or pay a small redelivery fee. The phishing site mimics the UPS website and collects your full name, address, and credit card information. Some variants ask you to download a fake UPS app that is actually malware designed to steal data from your phone.

Red Flags to Watch For

Message comes from a random number or email, not ups.com
Request for payment to redeliver a package
Link URL is not ups.com
You are not expecting a UPS delivery
Asks you to download an app from a link rather than the app store

Example Scam Messages

Text: UPS: We missed you! Your package could not be delivered. Reschedule here: ups-redelivery-schedule.com/pkg --- Text: UPS Notice: Delivery attempt failed for tracking #1Z9F82A. A $1.99 fee is needed to reschedule: ups-redeliver.info/pay --- Subject: UPS Delivery Exception - Action Required Your package is being held at a UPS facility. Click here to arrange redelivery: ups-mypackage.com/schedule

What to Do If You Received This

Do not click links in the message
Track packages at ups.com with your tracking number
UPS does not charge redelivery fees via text links
Check UPS My Choice if you have an account
Delete the message

What to Do If You Fell For It

Contact your credit card company to report the compromised card
Request a new card number
If you downloaded an app, delete it and run a security scan
Monitor your bank statements for unauthorized charges
Change any passwords you may have entered

How to Report This Scam

Report to UPS at [email protected]
Report to the FTC at ReportFraud.ftc.gov
File a complaint with FBI IC3 at ic3.gov
Forward scam texts to 7726 (SPAM)

Last updated: February 10, 2026