Is the Norton Antivirus Scam real or a scam?

This is a confirmed scam. Do not click any links, do not provide personal information, and do not send money. This is a phishing scam that impersonates Norton / NortonLifeLock.

What should I do if I received the Norton Antivirus Scam?

Do not respond or click any links. Block the sender, report the message as spam, and delete it. If it came via text message, forward it to 7726 (SPAM).

What if I already fell for the Norton Antivirus Scam?

Change your passwords immediately, contact your bank if you shared financial information, place a fraud alert on your credit, and file a report with the FTC at ReportFraud.ftc.gov.

How do I report the Norton Antivirus Scam?

Report it to the FTC at ReportFraud.ftc.gov, the FBI's Internet Crime Complaint Center (IC3) at ic3.gov, and your local law enforcement. If it impersonated a specific company, report it to that company as well.

Norton Antivirus Scam: Is It a Scam?

High Prevalence Type: Phishing Impersonates: Norton / NortonLifeLock

Yes, this is a scam. Do not click any links or provide personal information.

Fraudsters send fake Norton LifeLock renewal emails with inflated charges, urging you to call a support number to cancel. The call leads to a tech support scam where they steal your money or install malware on your computer.

How This Scam Works

The scam works nearly identically to the McAfee renewal scam. You receive a professional-looking email with Norton branding claiming your subscription renewed for $299 to $499. The email includes an invoice number and urges you to call if you want to cancel. The phone agent asks you to grant remote access to process a refund. They then manipulate your bank's website to make it look like they over-refunded you and demand you send back the extra money. In reality, they transferred money between your own accounts to create the illusion.

Red Flags to Watch For

You do not have a Norton subscription
Sender email does not come from norton.com or nortonlifelock.com
Invoice for several hundred dollars you did not authorize
Phone number provided instead of a link to your Norton account
Request to install remote access software to process a refund

Example Scam Messages

Subject: Norton LifeLock - Subscription Renewed Successfully Your Norton 360 Deluxe subscription has been renewed. Invoice No: NRT-20260209-7382 Plan: Norton 360 Deluxe (5 Devices + LifeLock) Billed Amount: $399.99 Payment Method: Auto-debit To cancel this renewal and receive a refund, call 1-866-555-0184 within 24 hrs. --- Subject: IMPORTANT: Your Norton subscription ($499.99) was charged Dear User, we have charged $499.99 for your Norton Antivirus Premium renewal. If you did not make this purchase, call our refund line: 1-800-555-0172

What to Do If You Received This

Do not call the number listed in the email
Do not click any links
Log in to your Norton account directly at my.norton.com
Verify with your bank that no charge was actually made
Delete the scam email

What to Do If You Fell For It

Remove any remote access software installed
Contact your bank and dispute any charges
Change your banking and email passwords
Run a malware scan with a trusted tool like Windows Defender or Malwarebytes
File a report with your local police

How to Report This Scam

Report to Norton at support.norton.com
Report to the FTC at ReportFraud.ftc.gov
File a complaint with FBI IC3 at ic3.gov
Forward scam emails to [email protected]

Last updated: February 10, 2026