Is the Netflix Account Suspended Scam real or a scam?

This is a confirmed scam. Do not click any links, do not provide personal information, and do not send money. This is a phishing scam that impersonates Netflix.

What should I do if I received the Netflix Account Suspended Scam?

Do not respond or click any links. Block the sender, report the message as spam, and delete it. If it came via text message, forward it to 7726 (SPAM).

What if I already fell for the Netflix Account Suspended Scam?

Change your passwords immediately, contact your bank if you shared financial information, place a fraud alert on your credit, and file a report with the FTC at ReportFraud.ftc.gov.

How do I report the Netflix Account Suspended Scam?

Report it to the FTC at ReportFraud.ftc.gov, the FBI's Internet Crime Complaint Center (IC3) at ic3.gov, and your local law enforcement. If it impersonated a specific company, report it to that company as well.

Netflix Account Suspended Scam: Is It a Scam?

Very High Prevalence Type: Phishing Impersonates: Netflix

Yes, this is a scam. Do not click any links or provide personal information.

Fraudsters send emails or texts claiming your Netflix account has been suspended due to a payment issue. The goal is to steal your login credentials and credit card information through a fake Netflix payment page.

How This Scam Works

You get an email saying your Netflix subscription has been suspended because your payment method was declined. The email looks professional, complete with the Netflix logo and formatting. A prominent button says 'Update Payment Now' and leads to a phishing site that mirrors the Netflix login page. After entering your credentials, you are asked to re-enter your credit card details. The scammers now have both your Netflix login and your financial information, which they sell on dark web markets.

Red Flags to Watch For

Sender email is not from netflix.com
Message claims your account will be deleted if you do not act immediately
Link goes to a domain that is not netflix.com
Asks you to re-enter full credit card details
Poor grammar or unusual formatting in the email body

Example Scam Messages

Subject: Netflix: Your account has been suspended Hi, We were unable to process your last payment. Your Netflix membership has been suspended. Please update your payment details within 48 hours to avoid losing your account and watch history. Update Account: netflix-billing-update.com/payment Netflix Support Team --- Text: NETFLIX: Your payment failed and your account is on hold. Update billing info to continue watching: nflx-account.com/update

What to Do If You Received This

Do not click links in the email or text
Open Netflix directly by typing netflix.com in your browser
Check your account status and payment method in Settings
Forward the email to [email protected]
Delete the message

What to Do If You Fell For It

Change your Netflix password immediately
Change the password on any other accounts using the same password
Contact your bank or credit card company to report the compromised card
Request a new credit card number
Monitor your bank statements for unauthorized charges

How to Report This Scam

Forward phishing emails to [email protected]
Report to the FTC at ReportFraud.ftc.gov
File a complaint with FBI IC3 at ic3.gov
Forward scam texts to 7726 (SPAM)

Last updated: February 10, 2026