Is the Geek Squad Renewal Scam real or a scam?

This is a confirmed scam. Do not click any links, do not provide personal information, and do not send money. This is a phishing scam that impersonates Geek Squad / Best Buy.

What should I do if I received the Geek Squad Renewal Scam?

Do not respond or click any links. Block the sender, report the message as spam, and delete it. If it came via text message, forward it to 7726 (SPAM).

What if I already fell for the Geek Squad Renewal Scam?

Change your passwords immediately, contact your bank if you shared financial information, place a fraud alert on your credit, and file a report with the FTC at ReportFraud.ftc.gov.

How do I report the Geek Squad Renewal Scam?

Report it to the FTC at ReportFraud.ftc.gov, the FBI's Internet Crime Complaint Center (IC3) at ic3.gov, and your local law enforcement. If it impersonated a specific company, report it to that company as well.

Geek Squad Renewal Scam: Is It a Scam?

Very High Prevalence Type: Phishing Impersonates: Geek Squad / Best Buy

Yes, this is a scam. Do not click any links or provide personal information.

Scammers send fake Geek Squad subscription renewal emails for hundreds of dollars, hoping you will panic and call their fake support number. This has become one of the most widespread email scams in recent years.

How This Scam Works

You receive an email claiming your Geek Squad Total Protection subscription has auto-renewed for $299 to $499. The email includes a fake invoice number and order details. It instructs you to call a number to cancel. When you call, the scammer walks you through installing remote access software under the guise of processing your refund. Once they have access, they may steal files, install keyloggers, or manipulate your online banking to trick you into sending them money.

Red Flags to Watch For

You never had a Geek Squad subscription
Email comes from a generic address, not bestbuy.com
Invoice amount is suspiciously high
Instructions to call a phone number rather than manage online
Threatening language about charges being processed today

Example Scam Messages

Subject: Geek Squad - Auto-Renewal Confirmation #GS-482910 Dear Customer, Thank you for your continued trust in Geek Squad. Your subscription has been auto-renewed. Service: Geek Squad Total Protection Duration: 1 Year Amount: $349.99 This amount will be debited from your account within 24 hours. If you wish to cancel, please contact our billing team at 1-888-555-0126. --- Subject: Invoice #GS-7291 Payment of $449.99 Processed Your Geek Squad Advanced Repair plan has renewed. $449.99 has been charged. Not you? Call 1-877-555-0143 to cancel and get refund.

What to Do If You Received This

Do not call the phone number
Do not click any links
Check your bank account for actual charges
If you have Geek Squad, manage your membership at bestbuy.com
Mark the email as spam and delete it

What to Do If You Fell For It

Uninstall remote access software immediately
Disconnect your computer from the internet until cleaned
Contact your bank to freeze your account and dispute charges
Change all passwords, especially banking and email
Get your computer scanned by a legitimate technician

How to Report This Scam

Report to Best Buy at bestbuy.com/contact
Report to the FTC at ReportFraud.ftc.gov
File a complaint with FBI IC3 at ic3.gov
Forward scam texts to 7726 (SPAM)

Last updated: February 10, 2026