Is the Comcast Xfinity Bill Scam real or a scam?

This is a confirmed scam. Do not click any links, do not provide personal information, and do not send money. This is a phishing scam that impersonates Comcast / Xfinity.

What should I do if I received the Comcast Xfinity Bill Scam?

Do not respond or click any links. Block the sender, report the message as spam, and delete it. If it came via text message, forward it to 7726 (SPAM).

What if I already fell for the Comcast Xfinity Bill Scam?

Change your passwords immediately, contact your bank if you shared financial information, place a fraud alert on your credit, and file a report with the FTC at ReportFraud.ftc.gov.

How do I report the Comcast Xfinity Bill Scam?

Report it to the FTC at ReportFraud.ftc.gov, the FBI's Internet Crime Complaint Center (IC3) at ic3.gov, and your local law enforcement. If it impersonated a specific company, report it to that company as well.

Comcast Xfinity Bill Scam: Is It a Scam?

Medium Prevalence Type: Phishing Impersonates: Comcast / Xfinity

Yes, this is a scam. Do not click any links or provide personal information.

Scammers send fake Xfinity billing notifications claiming your payment failed or your account is past due. The phishing links lead to fake login pages designed to steal your Xfinity credentials and payment information.

How This Scam Works

You receive an email or text that looks like it comes from Xfinity, warning that your monthly payment could not be processed and your service will be disconnected. A link directs you to a fake Xfinity login page. After entering your username and password, you are asked to update your payment method. The scammers now have your Xfinity login and your credit card number. With your Xfinity account, they can change settings, access your voicemail, or use your login for further identity theft.

Red Flags to Watch For

Sender email is not from xfinity.com or comcast.com
Threat of immediate service disconnection
Link URL does not point to xfinity.com
Asks you to re-enter full payment details via a link
Generic greeting instead of your account name

Example Scam Messages

Subject: Xfinity: Payment Failed - Service Interruption Notice Dear Customer, Your automatic payment of $142.87 could not be processed. Your Xfinity Internet, TV, and Phone services will be disconnected within 24 hours unless payment is received. Update Payment: xfinity-billing-update.com/pay --- Text: XFINITY: Your account is past due ($189.50). To avoid service interruption, pay now: xfinity-pay-bill.com/account

What to Do If You Received This

Do not click any links
Log in at xfinity.com directly to check your bill
Call Xfinity at 1-800-XFINITY to verify any payment issues
Xfinity provides multiple payment grace notices before disconnection
Delete the scam message

What to Do If You Fell For It

Change your Xfinity password at xfinity.com
Contact your bank if you entered payment information
Enable two-factor authentication on your Xfinity account
Check your Xfinity account for unauthorized changes
Monitor your bank statements for fraudulent charges

How to Report This Scam

Forward phishing emails to [email protected]
Report to the FTC at ReportFraud.ftc.gov
File a complaint with FBI IC3 at ic3.gov
Forward scam texts to 7726 (SPAM)

Last updated: February 10, 2026