Is the Best Buy Order Scam real or a scam?

This is a confirmed scam. Do not click any links, do not provide personal information, and do not send money. This is a phishing scam that impersonates Best Buy.

What should I do if I received the Best Buy Order Scam?

Do not respond or click any links. Block the sender, report the message as spam, and delete it. If it came via text message, forward it to 7726 (SPAM).

What if I already fell for the Best Buy Order Scam?

Change your passwords immediately, contact your bank if you shared financial information, place a fraud alert on your credit, and file a report with the FTC at ReportFraud.ftc.gov.

How do I report the Best Buy Order Scam?

Report it to the FTC at ReportFraud.ftc.gov, the FBI's Internet Crime Complaint Center (IC3) at ic3.gov, and your local law enforcement. If it impersonated a specific company, report it to that company as well.

Best Buy Order Scam: Is It a Scam?

High Prevalence Type: Phishing Impersonates: Best Buy

Yes, this is a scam. Do not click any links or provide personal information.

Scammers send fake Best Buy order confirmations for high-value electronics you never purchased. The emails push you to call a fake support number where scammers try to steal your information or install remote access software.

How This Scam Works

You receive an email confirming a Best Buy purchase for an expensive item such as a laptop or gaming console. The email looks official with the Best Buy logo and a fake order number. It provides a phone number to call if you did not place the order. When you call, the agent asks for personal details and may request remote access to your computer to 'verify and cancel' the order. They then steal credentials, install malware, or run a refund scam.

Red Flags to Watch For

Order confirmation for something you did not buy
Sender email is not from bestbuy.com
Phone number to call for cancellation instead of managing online
No matching order when you log in at bestbuy.com
Urgency suggesting the item ships within hours

Example Scam Messages

Subject: Best Buy Order Confirmation #BBY-2026-48201 Thank you for your purchase! Item: Sony PlayStation 5 Pro Bundle Total: $749.99 Shipping: 2-Day Express If you did not place this order, call our support team at 1-888-555-0194 immediately to cancel. --- Subject: Your Best Buy order for $1,199.00 has been placed Order #BBY-91024 for Apple iPad Pro 13" confirmed. Arriving Feb 12. Not your order? Call 1-877-555-0161.

What to Do If You Received This

Do not call the phone number in the email
Log in at bestbuy.com to check your real order history
Verify your bank statement for actual charges
Mark the email as spam and delete it

What to Do If You Fell For It

Uninstall any remote access software immediately
Change your Best Buy and email passwords
Contact your bank to dispute unauthorized charges
Run a full antivirus scan
Monitor your credit reports for unusual activity

How to Report This Scam

Report to Best Buy at bestbuy.com/contact
Report to the FTC at ReportFraud.ftc.gov
File a complaint with FBI IC3 at ic3.gov
Forward scam texts to 7726 (SPAM)

Last updated: February 10, 2026