Is the Amazon Package Scam real or a scam?

Q: Is the Amazon Package Scam real or a scam?

This is a scam. Do not click any links or provide personal information.

Amazon Package Scam: Is It a Scam?

Very High Prevalence Type: SMS Phishing Impersonates: Amazon

Yes, this is a scam. Do not click any links or provide personal information.

Amazon delivery scams are among the most common phishing attacks, with millions of fake texts and emails sent daily. Scammers exploit Amazon's ubiquity to trick victims into revealing account credentials or payment information.

How This Scam Works

The scam typically works as follows:

1. **You receive a message** claiming to be from Amazon about a delivery issue, suspicious order, or account problem.

2. **The message creates urgency** by claiming your package couldn't be delivered, your account will be suspended, or there's an unauthorized purchase.

3. **You're directed to a fake website** that looks exactly like Amazon's login page.

4. **You enter your credentials** which are captured by the scammers.

5. **Your account is compromised** - they may make purchases, steal saved payment methods, or sell your credentials.

Red Flags to Watch For

Unexpected contact - Amazon primarily communicates through your account messages
Suspicious URLs - Not amazon.com (watch for amazon-delivery.com, amaz0n.com, etc.)
Requests for payment info - Amazon won't ask you to re-enter payment details via text
Grammar and spelling errors
Generic greetings - "Dear Customer" instead of your name
Threatening language - "Your account will be suspended immediately"
Requests to call a phone number in the message

Example Scam Messages

Amazon: Your package could not be delivered. Update your address: amzn-delivery[.]com/update AMAZON ALERT: Unauthorized purchase of $849.99 detected on your account. If this wasn't you, call 1-888-XXX-XXXX immediately. Your Amazon Prime membership has expired. Renew now to avoid losing benefits: amazon-prime-renew[.]com Amazon: We're having trouble with your payment method. Update your information: secure-amazon[.]com/billing

What to Do If You Received This

Don't click any links in the message
Go directly to Amazon.com by typing it in your browser
Check your orders in your account to verify any claims
Report the scam to Amazon at [email protected]
Delete the message

What to Do If You Fell For It

Change your Amazon password immediately
Enable two-factor authentication
Check your order history for unauthorized purchases
Review and remove any unauthorized payment methods
Monitor your credit card statements
Report to Amazon and your bank

How to Report This Scam

Email Amazon at [email protected]
Report to FTC at reportfraud.ftc.gov
Forward texts to 7726 (SPAM)

Last updated: January 13, 2026