Dell Data Breach
| Company | Dell Technologies |
|---|---|
| Breach Date | May 9, 2024 |
| Disclosure Date | May 9, 2024 |
| Records Affected | 49 million |
In May 2024, Dell Technologies disclosed a data breach affecting approximately 49 million customers. A threat actor gained access to a Dell portal containing customer information related to hardware purchases.
What Happened
A hacker using the alias "Menelik" accessed a Dell partner portal by registering fake company accounts. Over several weeks, the attacker scraped a database containing customer purchase information by sending thousands of automated requests to the portal's API. Dell confirmed that a threat actor accessed a portal with customer information related to purchases, including names, physical addresses, and Dell order information. The company stated that no financial data, email addresses, or phone numbers were included in the breach.
What Data Was Exposed
- Full names
- Physical addresses
- Dell order information (service tags, item descriptions, order dates)
- Warranty information
Who Is Affected
Approximately 49 million customers who purchased Dell hardware products were affected. The breach primarily impacted customers who bought Dell products between 2017 and 2024.
How to Check If You Were Affected
Dell sent email notifications to affected customers. Check your email for communications from Dell regarding this incident. If you purchased Dell products and received a notification, your data was involved. You can contact Dell support at dell.com/support to inquire about your account status.
What You Should Do Now
- Be alert for physical mail scams or fraudulent packages targeting your address
- Watch for phishing emails referencing your Dell purchase history
- Verify any communications claiming to be from Dell through official channels
- Do not click links in unsolicited emails about Dell orders or warranties
- Report suspicious communications to Dell's security team
Last updated: February 10, 2026